SERVICE AREA:

At the outset, service will be provided in the area of Truro and environs. It is anticipated that CTCL will expand the service area to include all Colchester County, as soon as practical.

REGULAR SERVICE:

Regular Service is designed to provide travel for work or education on a regular basis.
This service does not require a call to the dispatchers for each trip, and may be billed by CTCL on a monthly basis. However, a notice of cancellations must be provided 24 hours in advance, if possible. Failure for clients to provide proper notice could result in a charge for the trip. Consideration will be given for circumstances that require shorter notice.

IRREGULAR SERVICE:

Irregular service operates much like a taxi service, except that clients must call CTCL dispatch at least 24 hours in advance to book a trip. In the case of return trips, where the exact time is in doubt, a call to dispatch will be necessary to arrange for pick-up at the earliest convenience of the driver.

SERVICE STANDARDS:

Every attempt will be made to minimize the waiting and boarding times especially during cold and rainy days. Should a delay in service occur, every effort will be made to contact the clients affected. The vehicle will not wait past the scheduled time reserved for pickup. The driver will assist wheelchair passengers on and off the vehicle, but pickup and delivery of passengers is to curbside only. Drivers are not required to assist passengers with packages, so passengers should limit packages to what they can carry.

It is the repsonsibility of each passenger to provide for any assistance they need to enter or leave buildings.

Persons attending to a client may travel free of charge. The dispatcher must be advised in advance, preferably at time of booking, if an attendant will be accompanying the passenger. Attendants will be required to get on or off the bus at the same location as the passwngers they are attending. (CTCL reserves the right to assess the clients need for an attendant.)

All ambulatory passengers will be requested to wear seat belts, where provided. Passengers refusing to adhere to these precautions will travel at their own risk.

ELECTRIC WHEELCHAIRS:

In the event a user is unable to manipulate the controls on their chair, CTCL requires that the chair be switched to manual mode to ensure the safety of the user, other passengers and the driver during loading and unloading.

Wheelchairs must be anchored safely and securely.

SERVICE HOURS:

Transportation is provided between the hours of 7:30 a.m. and 5:00 p.m., Monday to Friday. Charters and groups  on weekends.  Call for more info and rates.

REQUESTING SERVICE:

Telephone 896-7433 at least twenty-four hours in advance, between the hours of 8:30 a.m. to 4:30 p.m., Monday to Friday and provide the following information to the dispatcher.

• Name
• Where you wished to be picked up (address)
• One-way or return trip
• Time for return trip
• Pickup address (if different from drop off point)
• Telephone number
• Wheelchair, walker, scooter, attendant

If you are requesting regular service, confirm the following to the dispatcher:

• Days of week you wish to be picked up
• Adress at origin and destination
• Telephone number
• Length of time you will require the reservation


CANCELLING SERVICE:

For irregular service, dispatcher must be advised of cancellations or changed bookings at least two (2) hours prior to booked time. Except in unusual circumstances, riders not making the necessary arrangements for cancellation will be charged for the service. Cancellations or changes must be made during the hours of 8:00 a.m. to 5:00 p.m., Monday to Friday. Cancellations may be accepted by leaving a message on the dispatch voice mail system after hours at 896-7433.

Cancellation of regular service is dealt with under that heading.

PASSENGER PROCEDURES:

1. Have exact fare ready before boarding vehicle.
2. Be ready 15 minutes before vehicle arrival time.
3. Wear seatbelts.
4. Keep your walks, steps and ramps clear of obstacles or snow.
5. Keep packages to a minimum.
6. Consult dispatcher concerning best time to schedule shopping trips, medical appointments, etc.
7. Call in all cancellations with the appropriate notice.
8. Do not request drivers to make unscheduled stops, unless absolutely necessary (medical problems, etc.).
9. Animals may not be transported on the vehicle except in the case of seeing eye or special dogs which provide assistance to disabled owners.

CTCL retains the right to refuse service to noncompliant passengers.